Summary
Computer Science background, experienced in technical support, quality assurance, and web development. Familiar with Java, JavaScript, Python, SQL, HTML, and CSS. Skilled in effective communication, risk identification, and mitigation, contributing to high-quality software delivery and fostering strong client relationships.
Skills
Development
JavaJavaScriptPythonHTMLCSSSQL
Tools & Platforms
GitHubVisual Studio CodeJiraZendeskCursorVercel
Core Competencies
Quality AssuranceTechnical SupportWeb DevelopmentIncident Management
Experience
- Quality Assurance AnalystTeleperformance | Nov 2016 - Apr 2020
- Planned and executed tests to identify bugs and ensure high-quality software performance.
- Worked closely with developers and managers to resolve issues efficiently and maintain project standards.
- Documented and reported defects while maintaining thorough records to support future development and collaboration.
- Regularly performed regression testing to ensure new updates didn’t impact existing features.
- Identified areas for process improvement and introduced best practices to enhance team efficiency.
- Evaluated product quality risks and contributed strategies to reduce them, helping ensure smooth and reliable software delivery.
Education
- Arizona State University, Tempe, AZBachelor of Science, Computer Science | 4.0 GPA
Certifications
Java
W3Schools.com | Nov 2022
JavaScript
W3Schools.com | Nov 2022
Python
Mimo | Nov 2022
SQL
Mimo | Oct 2022
Web Development
Mimo | Oct 2022